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Have questions about our products or services? We're here to help.
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4711 Yonge Street, 10th FloorToronto, ON, M2N 6K8, CA
Toronto, ON, M2N 6K8, CA
Talk to Everpay about your payments
Whether you want to compare processors, fix declining approval rates, find a home after a processor dropped you, or explore faster settlement, our team can help. Tell us about your business and we will point you to the right solution.
Who to contact at Everpay for sales, support, compliance or partnerships
Different questions go to different teams, and choosing the right route saves time. Use the contact form on this page for sales questions, pricing discussions, processor comparisons and general inquiries. If you are already a merchant, use the support options in your dashboard for account and transaction issues.
Compliance and policy questions, including security documentation for vendor reviews, are best raised through the contact form with a clear subject line. You can also review the trust center, AML policy and restricted businesses policy first, since they answer many common questions. For complaints, follow our complaints procedure at everpayinc.com/complaints.
Partnership inquiries, such as platforms, agencies and technology providers that want to work with us, should say so in the first line of the message so they reach the right person. Developers can start with the documentation and integrations directory.
- Sales and pricing: use the contact form, or request a demo.
- Existing merchants: support in your dashboard.
- Compliance and security reviews: contact form, plus the trust center.
- Partnerships: say so in your first message.
What to prepare before your first call
A short brief makes the first conversation far more useful. We can give specific answers when we know how you sell, where your customers are and what is not working today. You do not need a polished document. A few lines on each of the points below are enough.
If you have recent processor statements, they help us compare real fees and see your card mix. If you were declined or dropped by a previous provider, say so plainly and share the reason you were given. That context lets us tell you early whether your model is something we can support.
Questions about pricing are easier to answer with real figures, so read how to compare payment pricing first.
- Business model: what you sell, how you charge and how you deliver.
- Volumes: typical monthly processing and average ticket size.
- Markets: where your customers and your business entity are located.
- Current setup: your processor, platform and any pain points.
- Risk history: disputes, refunds and any prior account closures.
- Timeline: when you want to go live.
What happens after you reach out
A member of our team reviews your message and replies to continue the conversation. Depending on what you need, that may be a short discovery call, a product demo, a request for more information or an introduction to the right specialist.
If you want to move forward, the usual next steps are business verification, a review of your model against our policies, agreement on pricing and terms, and a technical setup. Timing depends on your business type, the documents you provide and how complex your integration is, so we do not set one timeline for everyone.
Higher-risk models may need additional review, and we will tell you if something falls outside what we can support. Compare options at your own pace, and read how to choose the right payment processor while you decide.
What to include
Your business model, monthly volume, countries and current processor help us respond with specifics.
Sales and support
Use this page for sales inquiries and general questions. Existing merchants can reach support from the dashboard.
Complaints and compliance
See our complaints procedure and trust center.
Prefer to see it first?
Request a demo for a walkthrough of routing, checkout and payouts.
Use cases
- Request a payments review.
- Discuss higher-risk merchant processing.
- Ask for security documentation.
- Explore partnership opportunities.
Industries served
- Ecommerce
- Retail
- SaaS
- Gaming
- Travel
- Enterprise